Privacy Policy

PerformanceMech Heating & Air ("we," "our," or "us") operates the website located at https://performancemech.link. This Privacy Policy outlines our practices regarding the collection, use, maintenance, and disclosure of personal information collected through our website, telephone inquiries, and related local service operations in Campbell, California, and surrounding South Bay communities.

1. Information We Collect

Because our website operates on a direct telephone-first model, we do not require users to register accounts or submit contact forms to browse our service information. We collect information through the following interactions:

• Telephone Communications: When you call our published telephone number ((321) 666-8870), we collect the caller ID phone number, call duration, timestamp, and any diagnostic or service details you communicate (such as your address, HVAC equipment make and model, heating/cooling symptoms, and scheduling preferences). Telephone calls may be recorded or monitored for quality assurance, training, and operational dispatch purposes.
• Automated Website Telemetry: When you navigate our website, our web servers and privacy-conscious analytics tools may record standard technical data including your IP address, browser type, operating system, referring URL, pages viewed, time spent on pages, and click interactions (such as taps on telephone links).
• Cookies and Local Storage: We may utilize essential and analytical cookies to remember user preferences, ensure site security, and assess regional website performance. You can control cookie preferences through your individual web browser settings.

2. How We Use Collected Information

We use information collected from telephone calls and website visits solely for legitimate business operations, including:

• Facilitating prompt heating and air conditioning technician dispatch, service scheduling, and emergency triage.
• Providing diagnostic consultations, equipment replacement estimates, and rebate information.
• Verifying municipal permit requirements with Santa Clara County and local building departments.
• Monitoring call quality, technician response times, and customer satisfaction.
• Detecting, preventing, and addressing fraudulent, unauthorized, or illegal website activities.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third-party data brokers or marketing lists. We may share necessary service details only under the following strictly defined conditions:

• Service Fulfillment & Dispatch: To fulfill your service request, your contact information, address, and equipment symptoms are shared with our licensed field technicians and operational dispatch personnel assigned to your service call.
• Operational Service Providers: We may share data with trusted telecommunications infrastructure providers, call routing networks, and hosting platforms that assist in maintaining our website and communication infrastructure.
• Legal and Regulatory Compliance: We may disclose information if required to do so by California law, court order, or governmental authority, or to protect the safety, property, or legal rights of our customers, employees, or the public.

4. California Consumer Privacy Act (CCPA / CPRA) Rights

Under the California Consumer Privacy Act of 2018 (CCPA) as amended by the California Privacy Rights Act of 2020 (CPRA), California residents possess specific privacy rights regarding their personal information:

• Right to Know: You have the right to request disclosure of the specific categories and pieces of personal information we have collected about you over the past 12 months.
• Right to Delete: You have the right to request the deletion of your personal information, subject to legal record-retention exceptions (such as maintaining service invoices and warranty records).
• Right to Opt-Out of Sale or Sharing: We do not sell or share your personal information for cross-context behavioral advertising.
• Right to Non-Discrimination: We will never discriminate against you, deny services, or alter pricing because you exercise your California privacy rights.

To exercise any of these statutory rights, please contact our privacy compliance desk by telephone at (321) 666-8870 or by postal mail at our Campbell office: PerformanceMech Heating & Air, 900 E Hamilton Ave, Suite 150, Campbell, CA 95008.

5. Data Security & Retention

We implement industry-standard administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, alteration, or disclosure. We retain customer contact and dispatch records only for as long as necessary to fulfill service agreements, provide warranty support, and comply with California statutory tax and accounting obligations.

6. Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" revision date. We encourage you to review this page periodically to remain informed about our privacy practices.

7. Contacting Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data management procedures, please contact us: